At Fusion Access, providing outstanding service is the nucleus of our business. We believe that you are entitled to extraordinary support at an affordable price with technology and infrastructure that you can trust. Our staff is ready to provide assistance 24x7x365. Whether you contact us by phone, or email, you will speak with a knowledgeable and professional representative trained to deal with a broad range of technical scenarios.

Who Needs Managed or Dedicated Hosting?

Companies who need Managed and/or Dedicated servers are people who:

• Want to do anything above running a website that uses built-in or web managed components. For example, a server that needs a development environment as well as a live serving environment.
• A Company that needs to run either bandwidth, processor or memory intensive applications - OR - they're running something that contains highly sensitive data and the law does not allow it to be co-hosted (or virtually hosted) with other websites.

A managed server environment would utilize Fusion Access' staff to support the servers where a dedicated server would be for a company that has the staff on hand to handle server management, but does not want the added expense of going through a collocation process and set up.

Setup and Configuration

Fusion Access will install and configure your servers exactly to your specifications. If you need advice on the optimal configuration for your application, our knowledgeable Linux and Windows engineers provide expert advice, setup, and deployment services. We will also provide technical support services and training to help you become familiar with any software we provide.

Monitoring

We will develop a monitoring plan that best suits your needs. You can rest easy, knowing that if anything happens to your servers, we are notified instantly and will act on it immediately. We will consult with you to determine the level of monitoring that is needed and set up emergency protocol to ensure every situation gets handled as you need it to.

With Managed Servers, Fusion Access will typically monitor everything that happens on the server for you. With Dedicated we would typically monitor the hardware and you would have the staff on hand to monitor your software.

Of course, we can customize the service to meet your exact needs in any scenario.

Upgrades

You can upgrade your server or software at any time. At Fusion Access, we provide a flexible environment where you can upgrade easily to meet the demands of your business. Upgrading hardware or software is generally fee-based work. Due to the wide variety of possibilities for expansion, pricing varies. Please contact us for details.

Supported Software

We provide you with complete control over your dedicated servers to install any software your business requires. Our technical support staff is trained on a wide variety of software applications in order to assist our customers. We can provide technical support for the software applications listed below. We are here to serve you, so please let us know if you require technical support for something not on this list and we will make every effort to accommodate you:

Windows Supported Software

• FTP: IIS, Serv-U
• Webserver: IIS
• Mail Server: IMail
• Application Server: ColdFusion, FrontPage
• Web Scripting: ASP.NET, PHP, ActivePerl
• Control Panel: Hosting Controller
• DNS Server: Microsoft DNS Server
• Database Server: Microsoft SQL Server 7.0 and 2000, MySQL
• Statistics Server: Webalizer, AWStats, SmarterStats

Linux Supported Software

• FTP: VSFtpd, ProFTPd, WuFTPd
• Webserver: Apache
• Mail Server: Sendmail
• Application Server: Caucho Resin, Tomcat, ColdFusion, FrontPage
• Web Scripting: Perl, PHP, Python
• DNS Server: Bind, Bind DLZ
• Database Server: MySQL, PostgreSQL
• Statistics Server: Webalizer, AWStats